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This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting.
Module 1: Microsoft Dynamics CRM Concepts
This module provides a high-level overview of Microsoft Dynamics CRM and describes ways to navigate the application.
Lessons
Microsoft Dynamics CRM functionality
Microsoft Dynamics CRM clients
Security
Microsoft Dynamics CRM records
The Get Started pane
Application navigation
Microsoft Dynamics CRM Help and the Resource Center
Lab : Navigate Microsoft Dynamics CRM
After completing this module, students will be able to do the following:
This course is intended for individuals who plan to implement, use, maintain, or support Microsoft Dynamics CRM in their organization. The course is intended for anyone who wants to gain foundational knowledge of Microsoft Dynamics CRM 2011.
Before attending this course, students must have a working knowledge of the following:
| Name | Code | Fee |
|---|---|---|
| Microsoft Certified Professional (MCP) - [] | USD 127 |
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