Microsoft Dynamics® AX 2012 Service Management 80414 in is an instructor-led course that caters students with an overview of Service management features and functionality in Microsoft Dynamics® AX 2012. It covers important functions and elaborates how service management is unified with the Project management and accounting module.
The applicants for this course should at least have basic knowledge of the earlier versions of Microsoft Dynamics AX.
Objectives:
Module 1: Introduction
Lessons
Module 2: Service Agreements
Lessons
Module 3: Service Orders
Lessons
Module 4: Service Level Agreements
Lessons
Module 6: Repair in Microsoft Dynamics AX 2012
Lessons
Module 7: Service Management Bill of Materials
Lessons
Module 8: Service Subscription
Lessons
Module 9: Use of the Enterprise Portal for Service Management
Lessons
This course is for the following, with moderate to extensive knowledge of Project management and accounting functionality in Service management.
The students should have knowledge and work experience of the following, before attending this course:
Name | Code | Fee |
---|---|---|
Microsoft Certified Professional (MCP) - [] | USD 127 |
OR