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    Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5

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    INFORMATION

    course-duration

    3 Day(s) Course

    courseware

    Courseware

    certified-trainer

    Certified Trainer

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    Training

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    Customize Your Batch

    one-o-one

    1:1 Training Available on Demand

    Course Information

    This course introduces help desk and tier 1/tier 2 support professionals to concepts and troubleshooting strategies for XenApp and XenDesktop environments. Professionals will learn the fundamental concepts behind the types of resources available from a XenApp or XenDesktop deployment, the communication requirements for each environment, and the process involved with accessing a resource from either environment. 


    Help desk professionals will be able to identify if an issue affects a general problem area and then break down the issue into a more specific cause. Some issues will be appropriate for the help desk to take action directly to solve. 

    For other issues, the help desk may be required to identify and direct the issue to the appropriate team, such as XenApp or XenDesktop administrators, network administrators, application teams, or other. Interactive Instructor-led discussion and hands-on lab exercises guide learners through help desk tasks and prepare them to troubleshoot common issues encountered in XenApp and XenDesktop environments.

    COURSE OUTLINE

    • Overview of XenApp and XenDesktop Architecture
    • Troubleshooting XenDesktop/XenApp - An Introduction
    • User Experience
    • Client Connectivity Troubleshooting
    • XenDesktop Troubleshooting
    • Troubleshooting XenApp Applications, Policies and Sessions
    • Troubleshooting Printing 

    WHO SHOULD ATTEND

    Helpdesk and support professionals at tier1 or tier 2 levels who work in XenDesktop and XenApp environments

    Pre-requisites

    Fundamentals of virtualization technology

    Exam

    Name Code Fee
    CHD-100 -

    What Our Trainees Say

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