This course introduces help desk and tier 1/tier 2 support professionals to concepts and troubleshooting strategies for XenApp and XenDesktop environments. Professionals will learn the fundamental concepts behind the types of resources available from a XenApp or XenDesktop deployment, the communication requirements for each environment, and the process involved with accessing a resource from either environment.
Helpdesk and support professionals at tier1 or tier 2 levels who work in XenDesktop and XenApp environments
Fundamentals of virtualization technology
Name | Code | Fee |
---|---|---|
CHD-100 | - |
OR