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The course provides the help desk representatives the required skills to troubleshoot user issues, determine the root cause, resolve them, and prevent reoccurrence within a XenApp or XenDesktop 7.x environment. It also provides the ability to interpret the user needs and apply documentation practices during the troubleshooting process and ensures the smooth transition for escalation.
Course Objective:
1. Support XenApp and XenDesktop as a Helpdesk Representative
2. Configuration of Citrix Receiver and Using Citrix Storefront
3. Citrix Studio Research
4. Printing in a XenApp and XenDesktop Environment
5. Resolving issues with Citrix Director
Helpdesk representatives who need to support XenDesktop 7 App and Desktop users
| Name | Code | Fee |
|---|---|---|
| CXD-105 | - |
On All Courses
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