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2 Day(s) Course

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Courseware

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Exam Voucher

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Certified Trainer

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1:1 Training Available on Demand

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ABOUT

THE COURSE

The ITIL Foundation certificate is a validation of a student’s proven experience to provide, support and deliver IT SERVICES. The ITIL Foundation exam has been proposed by EXIN, a global leader in providing ease of operations in the field of Information & Communications Technology (ICT). The course offers strategic tools, concepts, methodologies and key IT processes that facilitate operational goals.

The ITIL Foundation Training Course focuses on the ITIL Service Lifecycle and its governance. The lifecycle framework enhances alignment of business operations through improvement of IT Service Quality. The IT Service Quality improves by applying vital processes and functionalities that are aids to the information systems.


At Mercury Solutions, we provided upgraded technology to equip professionals with the basic concepts, terminologies, technologies and exhaustive methods that are deployed in the ITIL Service Lifecycle.

  • Course Introduction
  • Service Lifecycle
  • Service Strategy
  • Service Transition
  • Service Design
  • Service Operation
  • Service Management as a Practice
  • Continual Service Improvement
  • Technology and Architecture
  • Competence and Training

The ITIL Foundation training is ideal for:

  • Individuals those who require basic knowledge and understanding of ITIL framework
  • IT professionals those who work in organizations that has adopted ITIL and require contributions in their ongoing service improvement procedures.

Required prerequisites include completion of one of the following:

  • The ITIL Foundation certification is open to all the individuals who may have an interest in the subject.
  • The candidate should only possess affinity to the IT Terminology.
  • No credit or certification prerequisite is required to register for ITIL Foundation certification course

Name Code Fee
ITILF ITIL Foundation- EX0 USD 0

Yes, it is worth earning your ITIL foundation certificate as it is open to and can benefit anyone who has an interest in the subject.

Your ITIL Foundation certificate will never expire that means you can include these credentials in your resume for the rest of your life.

Yes, your ITIL certification is relevant and highly demanded in today’s IT industry.

ITIL is an important credential and a valuable certificate because it has proved to be the most widely accepted foundation framework that is used by companies worldwide to manage IT services. Therefore, sound knowledge of the ITIL modules is going to help the entire team working with ITIL.

The ITIL examination consists of the following -

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book

You can work as the following after earning your ITIL certificate -

  • Process coordinator
  • Incident coordinator
  • Change coordinator
  • Configuration analyst
  • Problem manager
  • Release manager
  • Service desk manager
  • Process consultant
  • Process developer
  • ITIL® trainer

You will receive the following -

  • 2 days (16 hours) of Training Delivery
  • Courseware
  • Mock Sessions
  • Exam Voucher
  • Course Completion Certificate

The ITIL Foundation certificate is a validation of an individual’s proven experience to provide support and deliver IT services. To know more, contact –
training@mercury.co.in
+91 8882 233 777

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