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    CXD-105: Citrix XenApp and XenDesktop Help Desk Support

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    INFORMATION

    course-duration

    2 Day(s) Course

    courseware

    Courseware

    certified-trainer

    Certified Trainer

    exam-voucher

    Exam Voucher

    one-o-one

    1:1 Training Available on Demand

    customize-batch

    Customize Your Batch

    Course Information

    The course provides the help desk representatives the required skills to troubleshoot user issues, determine the root cause, resolve them, and prevent reoccurrence within a XenApp or XenDesktop 7.x environment. It also provides the ability to interpret the user needs and apply documentation practices during the troubleshooting process and ensures the smooth transition for escalation.
     

    Course Objective:

    • The delegates will be able to
    • Make an appropriate documentation and complete helpdesk tickets.
    • Troubleshoot and resolve the XenApp and XenDesktop issues
    • Strategic use of consoles to determine the root cause of the problem
    • Take necessary steps to put off reoccurrence
    • Escalate the issues for further actions that are out of scope.

    COURSE OUTLINE

    1. Support XenApp and XenDesktop as a Helpdesk Representative

    • Architecture and Infrastructure of XenApp and XenDesktop
    • Overview of the Helpdesk
       

    2. Configuration of Citrix Receiver and Using Citrix Storefront

    • Authentication to the environment [XenApp and XenDesktop]
    • Understand and Navigate the Citrix Receiver
    • Troubleshoot receiver issues
       

    3. Citrix Studio Research

    • Understand end-user profile and Citrix policies
    • Working with Machine catalogs and Delivery Groups
    • Delegated Administration
       

    4. Printing in a XenApp and XenDesktop Environment

    • Understand the concepts of Printing
    • Default behavior of printing
    • Provisioning Printers
    • Citrix Universal print Server and Driver
    • Troubleshoot printing issues of the end user
       

    5. Resolving issues with Citrix Director

    • Citrix Director
    • Monitoring the Dashboard
    • Interact and resolve end user issues
    • Troubleshoot Director issues

    WHO SHOULD ATTEND

    Helpdesk representatives who need to support XenDesktop 7 App and Desktop users

    Pre-requisites

    • Basic Understanding of Server, Desktop, and Application Virtualization Concepts
    • Experience on Citrix XenDesktop 7

    Exam

    Name Code Fee
    CXD-105 -

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