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    10965: IT Service Management with System Center Service Manager

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    INFORMATION

    course-duration

    5 Day(s) Course

    courseware

    Official Courseware

    exam-voucher

    Exam Voucher

    certified-trainer

    Certified Trainer

    one-o-one

    1:1 Training Available on Demand

    customize-batch

    Customize Your Batch

    ABOUT

    THE COURSE

    The course will get you acquainted with the core knowledge necessary to deploy and configure the system center 2016 service manager.
     

    Course Objective:

    Upon completion of this course you will be able to describe/configure:
     

    • Describe Service Manager and its use cases
    • Install and upgrade Service Manager 2016
    • Automate the business processes
    • Reports and analyze Service Manager
    • Troubleshooting and disaster recovery
    • Configure base settings, incident and problem management
    • Configure service requests and service level management
    • Customize self-service portal and service manager forms

    • Module 1: Service Management Overview
    • Module 2: Installing System Center 2016 Service Manager
    • Module 3: Key Concepts and Features
    • Module 4: Configuring Service Manager for Your Environment
    • Module 5: Populating the Service Manager CMDB using Connectors
    • Module 6: Managing Incidents and Problems
    • Module 7: Managing Changes and Releases
    • Module 8: Configuring and Managing the Service Catalog
    • Module 9: Automating Business Processes with Orchestrator
    • Module 10: Configuring Service Level Management
    • Module 11: Using Reports and Analyzing Data in Service Manager
    • Module 12: Advanced Troubleshooting and Disaster Recovery
    • Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

    • Cloud Administrator
    • Data center Administrator

    The participating individual must have:
     

    • Windows Server 2012 R2 and Windows Server 2016 knowledge
    • SQL Server 2012 and SQL Server 2014 knowledge
    • Conceptual knowledge of IT management process

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