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    2261: Supporting Users Running the Microsoft Windows XP Operating System

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    INFORMATION

    course-duration

    3 Day(s) Course

    courseware

    Official Courseware

    exam-voucher

    Exam Voucher

    certified-trainer

    Certified Trainer

    one-o-one

    1:1 Training Available on Demand

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    Customize Your Batch

    ABOUT

    THE COURSE

    This 3-day intensive training course enables you to get acquainted with the basic knowledge of system architecture and security. It equips you with the essential skills to troubleshoot the problems in Windows desktop operating systems against incident requests from the end users’ perspective and in adherence to the ITIL/MOF foundational operations.
     

    Course Objective:
     

    On completion of this course, you will be able to learn:

    • Desktop support technician role and key skills
    • User accounts, profiles, and rights
    • Identify and resolve
      • System configuration
      • Security issues
      • Network connectivity issues
      • Hardware issues
      • File and folder issues
      • Print issues
      • Startup issues

    • Module 1: Introduction to the Desktop Support Technician Role and Environment
    • Module 2: Resolving User Account and Login Issues
    • Module 3: Resolving System Configuration and Security Issues
    • Module 4: Resolving Network Connectivity Issues
    • Module 5: Resolving Hardware Issues
    • Module 6: Resolving File and Folder Issues
    • Module 7: Resolving Printer Issues
    • Module 8: Resolving Startup Issues

    • Newbies/Career changers to IT
    • Academic students

    The participants must have the following knowledge beforehand

    • Basic experience in:

      • MS Windows operating system
      • Command line utilities
         

    Comprehensive knowledge of:

    • MS Office applications, accessories, and Internet Explorer
    • Installation, configuration, and core operating system technologies
    • Comprehensive knowledge of desktop components, hardware components, interfaces and functions
    • Basic knowledge of Transmission Control Protocol/Internet protocol [TCP/IP] settings, and command-line utilities.

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