This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects.
Module 1: Introduction
This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available service management features in the Microsoft Dynamics CRM product.
Before attending this course, applicants must have:
Name | Code | Fee |
---|---|---|
Microsoft Certified Professional (MCP) - [MB2-868] | MB2-868 | USD 127 |
OR