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This training program focuses on the process via which an organization can cherish its customers through automation of business processes within Microsoft Dynamics CRM 2013. It gives an insight into all the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.
I also guide you about the process of working with your customers in Dynamics CRM 2013, that includes - resolution of customer complaints and services issues cost-effectively, and providing insights on managing all related correspondence, documents, contacts, and conversations.
This training program will showcase the relevant and rich view of your customer which will give your team with actionable insights, including the use of knowledge management in a centralized knowledge base.
Objectives:
You should be able to meet the following objectives after the completion of the course:
Module 1: Introduction
Module 2: Cases
Module 3: Knowledge Base
Module 4: Queue Management
Module 5: Contracts
Module 6: Analysis, Reports, and Goals
Module 7: Service Scheduling
The students should know the following, before attending this course:
| Name | Code | Fee |
|---|---|---|
| Microsoft Certified Professional (MCP) - [MB2-700] | MB2-700 | USD 127 |
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