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Information Technology Infrastructure Library [ITIL] stands in the top-list of the must-have IT Certifications.It is a library of volumes that describes a framework of best practices to deliver IT services.
At present, it comprises of five books that envelopes processes and stages of the IT service lifecycle. They are Service strategy, design, transition, operation, and continual service improvement.
The ITIL refers to a set of best practices regarding the IT service and lifecycle management. It mainly focuses on customer needs and IT services. Its practices are destined to enable the companies in identifying the areas of improvement, providing vendor-neutral guidelines, making essential changes so as to cut cost and at the same time increase productivity.
The systematic approach helps the businesses to mitigate risk in an effective manner, strengthen their relationship with the customers, establish cost-effective practices and thereby a stable environment facilitating growth, scale, and change.
As the business opportunities expand, it invites challenges too.
And, the businesses are expected to meet the customer needs or exceed their demands with an insightful, consistent and evolving service in order to reach the graph at its peak.
At this juncture, the organizations are able to make a professional service delivery model through ITIL ensuring customer satisfaction. The IT Departments are able to reduce the hidden costs, have a visibility of the IT costs and assets.
Some of the organizational benefits that could be identified with the implementation of ITIL are as follows.
Implementation of the best IT practices
Utilization of the assets in a better manner
Enhanced capability and productivity of the IT staff
Enhanced ability to coordinate the delivery of goods
Optimize and reduce the investment cost
Forms the paradigm to measure the IT service performance
Enhance the delivery services
Strengthens the relationship and interaction between customers and the service providers
Increased customer satisfaction
Helps the business to stay in the race
Drives changes to business in a more advantageous way
Hiring managers are comfortable in recruitment amidst lots of resumes
Quality work culture translate into higher revenues
Internal and external customers prefer to work with qualified employees
In addition to these direct benefits, a few of the indirect benefits includes:
As ITIL is a framework, it helps to balance the theoretical knowledge and the business needs. It is adept for companies working across a wide range of industries. The industrial segments include finance, technology, life science, entertainment, and so forth. It is flexible and could be adopted as per the size of the organization and its structure. It is the strategic asset for any kind of the businesses today.
It initiates a common approach and understanding between the IT staff, suppliers, contractors, partners, and the users as well.
Several organizations across the worldwide have implemented ITIL.
To mention a few, they are Microsoft, Atos, IBM, Disney, Shell Oil, and etc. the report says that they have witnessed significant operational cost saving.
These are some of the large organizations that have adopted ITIL.
Let us continue further and see how ITIL helps for Small and Medium Enterprises [SME’s].
Mention not to say, ITIL framework is tailorable. It must be implemented rightly. The small businesses can prioritize and select the best processes that suit them. A clear-cut strategy, quantifiable goals, and continual improvement could be achieved with the ITIL service cycle. And the roles could be condensed during implementation.
In brief, ITIL suits all kinds of businesses irrespective of the segment it serves or the size of the business.
Moving further, when so many industries are adopting the technology and hiring the professionals, let us know about the levels of ITIL qualification a candidate needs to qualify.
This is the basic course, where a candidate who has to start the course of training. The individuals can get a placement in companies that have already adopted the ITIL frameworks.
This course makes the individual competent enough to work on organizational change management, measurement, communication, and the metrics. He is able to incorporate the best practices of the organization he serves.
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It comprises of two streams namely, service lifecycle and service capability stream. The individuals depending on the competency can move across them. It is recommended referring ITIL credit system and administration before choosing the course.
The candidates who have completed all the recommended modules with sufficient credits are able to earn this ITIL Expert certificate.
The candidate must reach the Expert level and must have work experience of at least five years in higher management advisory levels, or leadership.
As per one’s qualification, one may get fit into the work nature he is comfortable with and always upgrade in future. ITIL is nothing but service at its core.
And, a good service relates to the dedicated staff who can take the ownership of their concerned role. When it is implemented in the right way, it becomes the part of the company’s culture and promotes a culture of responsibility. Contribution from each of the individual matters a lot irrespective of the team size and leads to complete success in the venture.
Thus, the employers are happy to hire the ITIL certified professionals to their organization and bring the transformation into the business.
Eventually, the organization will realize the best service culture and revenue generation at its higher end.
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