A Note on the Futuristic Opportunities for the ITIL Certified Professionals
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    A Note on the Futuristic Opportunities for the ITIL Certified Professionals

    Asha Devi N D | Mar 31, 2018 | 731 Views | 0 Comments
    A Note on the Futuristic Opportunities for the ITIL Certified Professionals

    Earning an ITIL certification is most widely acknowledged in the IT department for delivering the effective IT services. It is most preferred in almost all of the industrial segments and as such, there is a great demand with a good package in the job market.

    Here is a small note on the career opportunities you have or may look forward to the career path post-ITIL Certification.

    As we have already discussed why employers are happy with ITIL certified professionals, we know that ITIL is adept for varied industrial segments including life science, finance, technology, entertainment, and, so forth.

    And, several organizations like Microsoft, Atos, IBM, Shell Oil, Disney, and, etc., have adopted ITIL and witnessed notable cost savings in operations.

    In brief, you can rely on ITIL for all business types irrespective of its size or segment.

    Moving further, being an ITIL certified professional, what are the career opportunities you have or may look forward to the career path? An emphasize has been laid n the varied career roles you can take up.

    The ITIL refers to a set of best practices regarding the IT service and lifecycle management.


    Its main focus is to meet the customer needs through IT services. The implementation of its practices enables the firm to identify the improvement areas through vendor-neutral guidelines, bring in the necessary changes, cut cost, time and increase productivity.

    The Axelos IT service Management pathway has been depicted below for your reference. We will understand the varied job roles one may serve and the daily activities the role demands to a greater extent.

    As you move along the career path, the profile becomes more demanding as it is in the chart represented below.


    The job role expectation for each of these are represented below.

    ITIL Career Path

    Image Source:Axelos

    1.Business Relationship Manager/Account Manager/Customer Relationship Manager:

    The main role involves in building relationships with senior business stakeholders, identify new service requirements, represent customer’s requirements, lead negotiations, and implement systems to avail and monitor customer feedback and satisfaction.

    2. Cyber Resilience Consultant:

    The main job profile calls for the development of strategy and policy, analyze cyber risks and its impact, look for options to mitigate the same, investigate and manage security incidents, and develop documentation on risk management. In addition, promoting the resilience awareness is also expected.

    3. Service Delivery Manager:

    The Service Delivery Manager is expected to maintain the IT catalog services, negotiate the SLAs and OLAs with business customers and IT support teams respectively, review services, monitor targets and report performance.

    4. IT Architect:

    The IT Architect assesses the business and technical needs, conducts research to select and implement IT products, integrate new and the upgraded ICT solutions, and provide technical leadership for the developers and the designers.

    5. IT Security Architect:

    The IT Security Architect[s] is/are expected to identify cyber risks, maintain enterprise security architecture, embed cyber resilience solutions, enable the system’s capability after a failure event, develop resilience strategic roadmap, monitor technology, and external developments.

    6. Business Continuity Manager:

    The Business Continuity Manager is mainly involved in prioritizing the business, plan and assess risks, document the business continuity plan, coordinate with the strategy, plans, and procedures for business recovery, and, develop status reports.

    7. Supplier Relationship Manager:

    The work profile demands identification of the opportunities and requirements to reduce costs, identify suppliers, competition, lead negotiation, and manage the relationships with the key suppliers.

    8. Release Manager:

    The Release Manager manages the tools and process used to build the software, implement newer versions, possess back-out plans, maintain configuration management database [CMDB], schedules the releases upon the absence of conflicts.

    9. IT Change Manager:

    The IT Change Manager manages the IT environment, review changes, maintains the change logs, coordinates with the stakeholders for change, establishes and enhances the change procedures.

    10. IT Configuration Manager:

    IT Configuration Managers track the assets like software or the hardware for its licenses and warranties, manage the configuration management database, and maintains each information regarding the warranty and renewal dates and identify savings opportunities.

    11. Cyber Resilience Manager:

    As the job title itself suggests, the manager is responsible for building cyber resilience for IT, align controls, business policies, procedures, identify vulnerabilities, manages information risk assessments, and establishes regular reporting.

    12. Cyber Resilience Auditor:

    Cyber Resilience Auditor is responsible for assessing the standards, regulations, policies, and guidance on risk management, develop audit plans, identify the security trends, report audits, and recommend responses.

    13. Service Desk Technician:

    The Service Desk Technician is responsible for identifying the issues, categorizing the queries, advise beneficial actions, record the queries, and escalate the unresolved problems.

    14. Service Desk Manager:

    The Service Desk Manager is responsible for managing the service desk operations, monitor response times, ensure action plans, resolutions any, inform customers about technical bulletins, problems, and possible actions against it.

    15. IT Support Technician:

    The IT Support Technician is expected to identify the problems and repair the software and hardware, maintain its components, run diagnostic programs, maintain functionality and security, and communicate with the end users.

    16. Application Support Specialist:

    The Application Support Specialist installs and upgrade the software, investigates, diagnose and solve the problems related to the application, minimize the disruptions, maintains the security and functionality.

    17.Hardware Support Specialist:

    The Hardware support specialist installs and configures the desktop, laptop, PCs, printers, and, etc., identifies and repairs the hardware problems, test and locate the source of the problem[s], and communicate with the end users.

    18. Network Support Specialist:

    The Network specialist installs new software, hardware; sets user accounts, permissions and the passwords, monitor and fixes network faults, provide technical support, and plans enhancements.

    19. Security Analyst:

    The Security Analyst monitors the network, information systems, investigates for any breaches attempted, perform a security audit, assess and analyze risks, technically validate the security tools, and contributes to cyber resilience standards and policies.  

    20. Incident Manager:

    The Incident manager coordinates for all the activities, respond to incidents, direct support resources, and escalates the incident progress if unattended.

    21. IT Operations Manager:

    IT Operations Manager is responsible for the following activities.

    • Use the industry standards for implementation and management of IT services.
    • Monitor and analyze the performance, trends, and feedback reports
    • Develop and negotiate SLA templates, build a network of experts.
    • Track the problems, and escalate the point for the users.
    • Emphasize the service excellence and recommend continual improvement

    22. IT Project Support:

    IT project support is responsible for setting up the project files, collect data, update projects, maintain the project files, administer the version control and storage, coordinate all of the project meetings.

    23. IT Project Manager:

    IT Project manager is responsible for planning, developing, monitoring, reviewing, and leading the project. Moreover, project manager minimizes the impact of risk, manages the stakeholders, communicates with them, and leads the whole team.

    In addition, they are responsible for understanding the customer requirements, purchase and contract the IT services, change control and release management.

    24. IT Programme Manager:

    IT Programme Manager plans business development; manages resources, stakeholder, issues,  risk; aligns the programme as per the objectives of the organization, monitors and controls the programme realizing business benefits.

    25. Chief Information Officer:

    CIO defines the strategy for IT, manages all the Information Services, ensures the confidentiality, security, and integrity of all the information systems, manages the risk and negotiates complex contracts, and, brings compliance to service level agreements.

    26.Chief Technology Officer:

    The Chief Technology Officer sets the standards and practices of the technology, recommends and implements the best technology solutions, monitors its effectiveness, provide technical leadership, and manages to realize business benefits.  

    27.Chief Information Security Officer:

    Chief Information Security Officer, as the name itself suggests is responsible for creating and maintaining the enterprise security strategy, develops cyber resilience and security policies, baselines, guidelines, leads for business continuity and disaster recovery plan.

    CISO further ensures that the organization meets all the security and compliance requirements, and enhances the information security.

    To conclude, these are the career opportunities one may look forward along the lane of being earning ITIL certification. There are opportunities and challenges to be met always knocking the door. One has to aspire to make a way forward and gain the position in the competitive era.  

    This content is brought to you by Mercury Solutions Limited, one of the best IT Training Company in India. Mehar Ahluwalia, the founder, with a vision of making the professionals’ career more fulfilling, is dedicated to delivering world-class IT Training programs and Certifications to the global participants.
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